ALEX GREY STUDIO STORE
542 West 27th Street, 4th Floor NYC, NY 10001

(Back to Shop Page)

We want you to be happy with your purchase and depend upon your support to help
build the Chapel.   Please help us to help each other by understanding our shop policies.

Please choose your poster order with care.

Posters shipped rolled in mailing tubes are easily damaged in handling and are not returnable.

If there is a problem with your order, please contact us by clicking here. Selecting the appropriate heading for your note will help us get back to you quicker.  Please include as much information as you can about your order, including your address. 		  If you are dissatisfied with merchandise purchased from the Alex Grey on-line shop, (other than a poster) you may return it within 10 days of receipt for a refund less shipping, as long as the merchandise has not be altered in anyway, and is received in salable condition.   


Audio tapes, books, CDs, DVDs, and other multimedia products, may not be returned once opened, but may be exchanged if there is a manufacturing defect.
VisionWear apparel may not be returned once they have been worn.

Claims for incorrect or damaged shipments must be made at the time of receipt.   When contacting us, please forward a copy of the original invoice.
   If a package arrives in a damaged condition, do not open it.  You must refuse delivery and and have the package returned unopened.
Please note that if the original "ship to" address is insufficient or incorrect and returned to us, you will be responsible for the charges incurred for the return.    Claims for incorrect or damaged shipments must be made at the time of receipt. If you have received notification of shipment, but have not received your package, you must contact us within 14 days of ship date. If you have not received notification of shipment, you must contact us within 30 days of order placement.

All ticket sales through CoSM are final.

Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations.

We do not generate paper tickets. You must bring your printed receipt as proof of purchase.

Fraudulent Use:
In order to protect our CUSTOMERS from fraud, a CUSTOMER may be required to provide additional proof of identify on any order. Proof of identity may include but is not limited to a signed credit card authorization, website sales receipt, and/or photocopies of public documents such as a state driver's license or federal passport.

 

 

 

  

Postponed Events:

If an event is postponed and later rescheduled, tickets will be honored, per venue policy, for the new event date. Refunds shall not be issued for postponed events. New tickets will not need to be issued as we do not print tickets. You must use your receipt as proof of purchase.

Cancelled Events:

If an event is cancelled without a rescheduled date, CUSTOMER may contact CoSM for a refund. A handling charge of 20% may be added to such exchanges and such charges are not refundable.

Lost Tickets:

CoSM does not print or mail tickets. All ticket purchases are logged electronically. CUSTOMERS must bring their printed receipt as proof of purchase and as a ticket item.

 

 




(back)